Rob Nissen (Owner - Operator)

Our Mission Statement:

Nissen Automotive’s mission is to provide the best customer service and highest quality work possible. Our customers are our purpose for coming to work each day. While we do work on cars, it is our customers whom we work for.

We strive to improve our accuracy, efficiency and knowledge. While we do seek to make a profit, it is our intention to use most of that gain to add more and better equipment, more training, added service capabilities, improved management techniques, and better pay and benefits for our employees so that they are happier, less stressed, and capable of their very best work.

We will gladly take the time to explain what a repair or service is and why it is needed. In addition, when possible, we will advise the customer on how to prevent a repeat failure. We will offer prioritized lists of repairs.

We will not perform any unauthorized repairs. We will give our customers detailed estimates and call when that estimate needs revision and before any additional work is performed. We don’t like surprises any more than you do. This is what we would want and so that’s what we do, it’s only fair. It’s your car, your money, and your decision.

We will seek to employ only the best available people to serve our customers. We will emphasize a low-stress work environment to our employees and that will be reflected in our high quality.

We believe that the best warranty in the world is the one you never have to use. We will do our job correctly; our warranty is provided as insurance that we hope you never need to use.

We want our customers to avoid major repairs and breakdowns. We will encourage our customers to adopt maintenance schedules for their vehicles so that they can avoid the inconvenience of costly breakdowns.

We will operate on the premise that there is no time to rest on past triumphs; each day is a new opportunity to prove ourselves.

We will conduct business with long-term objectives in mind, not only quarterly profits.

Quality and Customer Loyalty are our long term goals. In the end, pursuit of these goals will guarantee our continued success.